Vision Furniture offers a 24 month limited warranty covering manufacturing defects on our BIFMA Chiavari Chair frames. Please see our warranty online for additional details.
Always be wary of cheap Chiavari chairs with long warranties of 5+ years. If it sounds too good to be true, it usually is. Cheap chairs with unrealistically long warranties are there to mislead customers and to sell poorly made chairs fast. The problem is, when you need the warranty, these companies won’t service it. Remember, even Apple who sells expensive iPhones for hundreds of dollars only offers a 1 year limited warranty. At Vision Furniture we offer a fair warranty that covers any issue that might arise from manufacturing defects in the first 2 years
*BIFMA is a commercial furniture testing standard for safety and durability. Vision Furniture has be ONLY Chiavari Chair on the market that passes all 6 tests.
BIFMA Wood Chiavari Chairs: For a period of 24 months after the date of product receipt, Vision Furniture warrants that the Chair Structure which includes the Wood Chiavari Chair Frame including hardware will be free of defect in material and workmanship.
BIFMA Resin Folding Chairs For a period of 24 months after the date of product receipt, Vision Furniture warrants that the Chair Structure will be free of defect in material and workmanship.
Clear Chairs: For a period of 12 months after the date of product receipt, Vision Furniture warrants that the Chair Structure of the Clear Chiavari Chair Frame including hardware will be free of defect in material and workmanship.
All Claims to the chair structure must be made in writing either by email or by fax to: 215.695.3300. Requests for substantiating pictures may be requested.
Under the limited warranty, it is the buyer's responsibility to report the claim for review. And, it will be the discretion of Vision Furniture to validate the claim.
This warranty will not apply to any chair that Vision Furniture deems the result of negligence, misuse, alteration, misapplication or accident. Also, this does not cover the wearing away of chair glides though use. Replacement glides are available.
Upon acceptance of claim, Vision Furniture will suggest options for repair or replacement. And, the buyer will have 60 days to take action after the claim is validated.
Buyer shall pay shipping to and from Vision Furniture and/or to the nearest designated service centers. Vision Furniture will cover repair costs / replacement costs and or, providing the materials needed for repair.
Warranty will not be available for clearance, discontinued or product that is sold "As Is" unless otherwise noted in the sales description.
Vision Furniture will not be liable for any incidental or consequential damages including, but not limited to: any loss of damage to any person or entity resulting, directly or indirectly, from the use, misuse or loss of the product. It is the buyer's responsibility to inspect the chair prior to each use in order to prevent possible damage or loss. See "Buyer Responsibility" below.
Inspect each chair prior to each use. Check for chair cracks and possible damage to chair structure. Also, check chair glides (chair feet) to ensure that the glides are secure and that no tack nail is visible. Broken chair glides can damage floors. Failing to check each chair prior to use may result in damages to persons, objects or floors that could have been prevented otherwise.
If problems are determined, the chair should be taken immediately out of service and repaired or discarded. If under warranty, please contact our main office for options: 215.695.3300.
We cannot offer any international warranty on our products as the warranty will be too difficult to enforce and to provide service.
However, our international customers are very important to our business and, we take great care in providing world-class Chiavari Chairs internationally that meet the same high standards under our USA warranty.
Our quality control is very strict. Also, all container orders will be packaged very well to ensure safe transit. And, all orders will have touchup products to be able to touchup any minor finish abrasions that could occur during shipping.
Our customers will receive chairs with excellent structure and a high quality finish. Only the best chair production is sent to our customers who can trust in Vision Furniture's Quality and Service.
For questions, please call us at 215.695.3300 - Thanks for the business!